Commercial & portfolio
Built for property managers running 10+ units.
Nexus Operations offers a dedicated engagement model for multi-property portfolios — with a named coordinator, custom workflows, monthly performance reports, and consolidated billing across every unit you manage.
Portfolio benefits
What a commercial engagement includes.
Dedicated coordinator
A named Nexus coordinator acts as your single point of contact for every request across your portfolio.
Portfolio-wide dashboard
See every active request across every property, tagged by building, trade, and urgency.
Monthly reporting
Detailed maintenance reports by property, trade, urgency tier, and contractor — delivered monthly.
Consolidated billing
One unified monthly invoice for every unit, every trade, every job — with full line-item detail.
Response-time SLAs
Published assignment and on-site SLAs by urgency tier, tracked and reported in your monthly rollup.
Multi-property workflows
Assign access notes, preferred contractors, and per-building budget caps once and re-use them everywhere.
Service level agreements
Published response commitments by urgency.
Every commercial engagement is backed by published assignment and on-site SLAs, tracked in your monthly performance report.
Routine
Assigned within 24 hours
On-site in 3–5 business days
Scheduled repairs, cosmetic fixes, planned replacements, preventative maintenance
Urgent
Assigned within 4 hours
On-site next business day
Non-emergency plumbing, HVAC issues in moderate weather, electrical faults
Emergency
Assigned within 1 hour
On-site within 4 hours (24/7)
Burst pipes, gas leaks, HVAC failure in extreme weather, safety hazards
Portfolio reporting
Visibility into every property, every month.
Your dedicated coordinator delivers a monthly performance report with aggregated metrics, trend lines, and spend breakdowns.
- Total requests submitted, by property and trade category
- Assignment time vs. SLA for every job
- On-site arrival time vs. SLA for every job
- Contractor performance ratings by job
- Total spend by property, trade, and urgency tier
- Open and unresolved items at month-end
- Year-to-date spend comparison
Getting started
From discovery call to go-live in under two weeks.
Discovery call
Tell us about your portfolio — unit count, geography, preferred workflow, pain points.
Proposal
We put together a pricing proposal and scope of work within 48 business hours.
Onboarding
We load your properties, contacts, preferred contractors, and access notes into the dashboard.
Go live
Your team submits requests through Nexus; your dedicated coordinator runs the day-to-day.
Commercial engagement is designed for
Property managers, landlords, and REITs running multi-unit portfolios.
If you manage 10 or more doors — whether that's small multi-family, scattered-site rentals, or commercial real estate — a Nexus commercial engagement pays for itself in hours saved coordinating contractors and chasing invoices.
- 10+ unit rental portfolios
- Multi-family residential buildings
- Scattered-site single-family rentals
- Mixed-use commercial properties
- Small office & retail portfolios
- Institutional & non-profit real estate
Ready for a dedicated maintenance partner?
Tell us about your portfolio and we'll put together a custom proposal. Our team responds to commercial inquiries within one business day.